NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.
We are shaping the most efficient businesses and creating a safer society by solving tomorrow's technology challenges.
We now have opportunities for people wishing to join our Customer Service team in Wollongong as Service Desk Analysts. Full training will be provided.
Shifts will vary and we currently have opportunties for Monday - Friday, Night Shifts and Weekend Shifts.
Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved.
Key responsibilities will include:
We are now seeking people with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion for ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work. CompTIA qualification would be highly regarded.
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.
If you want to work hard, have fun and enjoy the rewards that come from being a key and successful contributor to our growth, please apply now.
NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.
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